Cookies

Last updated 3 months ago

GitBook provides a great deal of transparency regarding how we use your data, how we collect your data, and with whom we share your data. To that end, we provide this page, which details our subprocessors, how we use cookies, and where and how we perform any tracking on GitBook.

GitBook Subprocessors

When we share your information with third party subprocessors, such as our vendors and service providers, we remain responsible for it. We work very hard to maintain your trust when we bring on new vendors, and we require all vendors to enter into data protection agreements with us that restrict their processing of Users' Personal Information (as defined in the Privacy Statement).

Name of Subprocessor

Description of Processing

Location of Processing

Google Cloud / Firebase

Hosting provider

United States

Stripe

Subscription credit card payment processor

United States

DocuSign

Contract signature processor

United States

Google Apps

Internal company infrastructure

United States

Google Analytics

Website analytics and performance

United States

HelpScout

Customer support ticketing system

United States

Canny

Customer feedback system

United States

AskNicely

Customer feedback system

United States

Mixpanel

Customer analytics processor

United States

Hotjar

Customer analytics processor

United States

When we bring on a new vendor or other subprocessor who handles our Users' Personal Information, or remove a subprocessor, or we change how we use a subprocessor, we will update this page.

Cookies on GitBook

GitBook uses cookies to make interactions with our service easy and meaningful. We use cookies (and similar technologies, like HTML5 localStorage) to keep you logged in, remember your preferences, and provide information for future development of GitBook.

A cookie is a small piece of text that our web server stores on your computer or mobile device, which your browser sends to us when you return to our site. Cookies do not necessarily identify you if you are merely visiting GitBook; however, a cookie may store a unique identifier for each logged in user. The cookies GitBook sets are essential for the operation of the website, or are used for performance or functionality. By using our website, you agree that we can place these types of cookies on your computer or device. If you disable your browser or device’s ability to accept cookies, you will not be able to log in or use GitBook’s services.

GitBook sets the following cookies on our users for the following reasons:

Name of Cookie

Reason

:__session

This cookie is used to log you in.

:_ga

This cookie is used by Google Analytics.

:_stripe

This cookie is used by Stripe.

Certain pages on our site may set other third party cookies. For example, we may embed content, such as videos, from another site that sets a cookie. While we try to minimize these third party cookies, we can’t always control what cookies this third party content sets.

Tracking on GitBook

"Do Not Track" is a privacy preference you can set in your browser if you do not want online services — specifically ad networks — to collect and share certain kinds of information about your online activity from third party tracking services. GitBook does not currently respond differently to an individual browser's Do Not Track setting. If you would like to set your browser to signal that you would not like to be tracked, please check your browser's documentation for how to enable that signal. There are also good applications that block online tracking, such as Privacy Badger.

We do not track your online browsing activity on other online services over time and we do not host third-party advertising on GitBook that might track your activity on our site. We do have agreements with certain vendors, such as analytics providers, who help us track visitors' movements on certain pages on our site. Only our vendors, who are collecting data on our behalf, may collect data on our pages, and we have signed data protection agreements with every vendor who collects this data on our behalf. We use the data we receive from these vendors to better understand our visitors' interests, to understand our website's performance, and to improve our content. Any analytics vendor will be listed in our Subprocessor List above, and you may see a list of every page where we collect this kind of data below.

Google Analytics

We use Google Analytics as a third party analytics service, but we don’t use it for advertising purposes. We use Google Analytics to collect information about how our website performs and how our users, in general, navigate through and use GitBook. This helps us evaluate our users' use of GitBook; compile statistical reports on activity; and improve our content and website performance. Google provides further information about its own privacy practices and offers a browser add-on to opt out of Google Analytics tracking.

Pages on GitBook where analytics is enabled

Analytics or other tracking code are enabled on our mai website (www.gitbook.com) and domains served and hosted by GitBook (*.gitbook.io and custom-domains). If you would like to prevent us from collecting information about your browsing activity on GitBook, you may use a tracking blocker such as Privacy Badgeror opt out of Google Analytics tracking.